Frozen Sisters School Combo Set – Backpack, Lunch Box, Bottle & Stationery for Kids

🔁 Return & Exchange Policy
At Sognoz, we aim to make your shopping experience as smooth and enjoyable as possible. We're here to assist you—before and after your purchase. Please take a moment to read our policy before placing an order.
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🚫 Order Cancellation
• Orders can only be cancelled before they are shipped.
• To request a cancellation, email us at support@sognoz.com with your Order ID.
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📦 Transit Damage
While damages in transit are rare, if you receive a damaged product, please follow these steps:
• An unboxing video is mandatory.
Kindly record the parcel being opened clearly, showing the item and any damage.
• Email the video to support@sognoz.com.
Without an unboxing video, we will be unable to process a replacement.
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🔄 Exchange Policy
• Exchanges are allowed for the same product only.
• If the desired product is out of stock, a credit note will be issued.
• Exchange is permitted once per order.
Please Note:
• Customized items (e.g., name-personalized) are not eligible for exchange.
• Exchanges will not be accepted for reasons such as disliking the product or its color.
(Please read product descriptions and size details carefully before ordering.)
• Sale/discounted items, or those bought using a coupon or gift voucher, are non-exchangeable.
• Products must be unused, undamaged, with original tags and packaging intact to qualify for an exchange.
• Size-related issues must be reported within 48 hours of delivery via email, along with a repackaging video.
• Minimal to & fro shipping charges may apply based on parcel size.
• In case reverse pickup is unavailable for your PIN code, you may need to self-ship the product.
• If the product is not handed over within 5–7 business days after the exchange request, the request will be canceled.
Exchange Process:
• Email us at: support@sognoz.com
• Subject line: Exchange – [Your Order ID]
• Our team will respond within 48–72 hours.
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🔁 Return Policy
Returns are only accepted in the following cases:
• Damaged product received
• Incorrect product delivered
Return Instructions:
• An unboxing video is mandatory.
Record the parcel opening and clearly show the issue.
• Email the video to: support@sognoz.com
• Without an opening video, we cannot process the return.
Return Process:
• Email us at: support@sognoz.com
• Subject line: Return – [Your Order ID]
• Our team will get back to you within 48–72 hours.
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💸 Refunds
• Once approved, refunds will be processed to the original payment method within 4–6 working days, subject to bank processing timelines.

 
🚚 Shipping & COD Charges
Free Shipping on all prepaid orders above ₹499.
• Shipping Charges: ₹49 – ₹89 (based on product size and weight)
• Cash on Delivery (COD) Fee: ₹49
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📦 Delivery Timeline
• Orders are dispatched within 24 hours
• Estimated delivery time:
o 2–3 days for Delhi NCR
o 2–7 days for other locations, depending on the delivery address
Note: These timelines are based on past data and serve as general estimates. Delivery times are not guaranteed.

For any assistance, please contact us at support@sognoz.com and include your Order ID in the subject line.

• Orders are dispatched within 24 hours
• Estimated delivery time:
o 2–3 days for Delhi NCR
o 2–7 days for other locations, depending on the delivery