🔁 At Sognoz, we aim to make your shopping experience as smooth and enjoyable as possible. We're here to assist you before and after your purchase. Please take a moment to read our policy before placing an order. ______________ 🚫 Order Cancellation • Orders can only be cancelled before they are shipped. • To request a cancellation, email us at support@sognoz.com with your Order ID. • Cancelled orders will be refunded in the form of store credit, which can be used for future purchases. ______________ 📦 Transit Damage While damages in transit are rare, if you receive a damaged product, please follow these steps: • An unboxing video is mandatory. Kindly record the parcel being opened clearly, showing the item and any damage. • Email the video to support@sognoz.com. Without an unboxing video, we will be unable to process a replacement. ______________ 🔄 Exchange Policy • Exchanges are allowed for the same product only. • If the desired product is out of stock, a credit note will be issued. • Exchange is permitted once per order. Please Note: • Customized items (e.g., name-personalized) are not eligible for exchange. • Exchanges will not be accepted for reasons such as disliking the product or its color. (Please read product descriptions and size details carefully before ordering.) • Sale/discounted items, or those bought using a coupon or gift voucher, are non-exchangeable. • Products must be unused, undamaged, with original tags and packaging intact to qualify for an exchange. • Size-related issues must be reported within 48 hours of delivery via email, along with a repackaging video. • Minimal to & fro shipping charges may apply based on parcel size. • In case reverse pickup is unavailable for your PIN code, you may need to self-ship the product. • If the product is not handed over within 5–7 business days after the exchange request, the request will be canceled. Exchange Process: • Email us at: support@sognoz.com • Subject line: Exchange – [Your Order ID] • Our team will respond within 48–72 hours. ______________ 🔁 Return Policy Returns are only accepted in the following cases: • Damaged product received • Incorrect product delivered Return Instructions: • An unboxing video is mandatory. Record the parcel opening and clearly show the issue. • Email the video to: support@sognoz.com • Without an opening video, we cannot process the return. Return Process: • Email us at: support@sognoz.com • Subject line: Return – [Your Order ID] • Our team will get back to you within 48–72 hours. ______________ 💸 Refunds • Once approved, refunds will be processed to the original payment method within 4–6 working days, subject to bank processing timelines.
For any assistance, please contact us at support@sognoz.com and include your Order ID in the subject line.
